Frequently Asked Questions

Expert insights and detailed information on premier luxury chauffeur and transfer services.

Airport FAQ

Chauffeur and Driver FAQ

General & Booking Questions

Pricing and Tariff FAQ

Vehicle FAQ

Order your trips via our mobile application

Download our premium chauffeur service app to effortlessly manage your bookings, track your journeys, and ensure timely arrivals.

Order your trips via our mobile application

Download our premium chauffeur service app to effortlessly manage your bookings, track your journeys, and ensure timely arrivals.

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Frequently Asked Questions

How should I find my driver at the airport?popular

Will my driver be there when my flight lands if my plane arrives earlier than planned?popular

What should I do if there is a critical flight delay and no new flight details?popular

What action is needed if flight details are updated?popular

Are parking and tolls included in the fares?popular

When do I need to be at the terminal to board a flight?popular

How to manage a travel delay by a flight delay in the case of being chauffeur pickup?popular

Do chauffeurs break the speed barrier?popular

Is the chauffeur going to be safe and respectful on the road?popular

How will my chauffeur ensure my privacy and confidentiality?popular

How does the chauffeur handle conversations with passengers?popular

Does the chauffeur use a mobile phone while driving?popular

Will the chauffeur assist with opening doors for passengers?popular

Will the chauffeur assist with luggage handling?popular

Will my chauffeur be dressed professionally in a suit and tie?popular

Can I book separate trips to and from a restaurant to avoid paying for waiting time?popular

Is it possible to receive a notification when my car arrives?popular

What are the ways to book a car?popular

When should I book to ensure availability?popular

Is it possible to set up a business account or pay by invoice?popular

Are young children counted as passengers?popular

What is the payment schedule for my booking?popular

Are baby/child seats available for my trip?popular

Will the car be clean enough?popular

Which measures are taken to ensure my vehicle's safety?popular

Are umbrellas provided in the vehicle?popular

Is there a price list available?popular

Does entering the congestion charge zone incur extra fees?popular

Are discounts available for regular bookings or large orders?popular

Is VAT included in your prices, or is it extra?popular

Are there extra charges for bank holidays or Christmas?popular

Are Phone chargers available in the vehicle?popular

Will bottled water be available in the vehicle?popular

What is the age of your vehicles?popular

Are your vehicles non-smoking? popular

Is eating and drinking allowed in the vehicle?popular

Can I request a specific vehicle color?popular

Is onboard entertainment available in your cars?popular

What is the luggage capacity of your vehicles?popular

Order your trips via our mobile application

Download our premium chauffeur service app to effortlessly manage your bookings, track your journeys, and ensure timely arrivals.

Order your trips via our mobile application

Download our premium chauffeur service app to effortlessly manage your bookings, track your journeys, and ensure timely arrivals.

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